{"id":7292,"date":"2022-02-21T16:43:55","date_gmt":"2022-02-21T16:43:55","guid":{"rendered":"https:\/\/grupoeventoplus.com\/?p=7292"},"modified":"2022-03-17T11:20:52","modified_gmt":"2022-03-17T11:20:52","slug":"jose-serrano","status":"publish","type":"post","link":"https:\/\/grupoeventoplus.com\/en\/jose-serrano\/","title":{"rendered":"Jos\u00e9 Serrano – CEO, IZO Espa\u00f1a\u00a0"},"content":{"rendered":"
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CEO<\/h4>

IZO Espa\u00f1a<\/h4>

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Ver todos los ponentes [+]<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Jos\u00e9 Serrano<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Es CEO de Izo, The Experience Design Company, y un apasionado evangelizador de la metodolog\u00eda de Experiencia de Cliente y Empleado como estrategia diferenciadora.<\/p>

Es conferenciante, docente universitario y coautor del libro Experiencia de Empleado de DEC (Asociaci\u00f3n para el Desarrollo de la Experiencia de Cliente).<\/p>

Jos\u00e9 impregna sus conferencias de conocimiento pr\u00e1ctico, relevante y de \u00faltima tendencia sobre el \u00e1mbito de la experiencia del cliente en los negocios.<\/p>

Sus ponencias se caracterizan por la visi\u00f3n alternativa que ofrece sobre c\u00f3mo debe gestionarse las relaciones con clientes y su experiencia, pues entre la audiencia comparte puntos clave que enriquecen el tema, tales como el cambio cultural, la transformaci\u00f3n digital y la anal\u00edtica.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>

La contribuci\u00f3n profesional de Jose Serrano ha estado ligada siempre a la gesti\u00f3n \u00edntegra de servicios de orientaci\u00f3n al cliente en empresas de prestigio, aportando la capacidad de crear Experiencias WOW que impacten en los resultados de negocio generando diferenciaci\u00f3n.<\/p>

Certificado en CX por DEC (Asociaci\u00f3n para el Desarrollo de la Experiencia de Cliente), es miembro de su junta directiva, vicepresidente de la AEERC (Asociaci\u00f3n Espa\u00f1ola de Expertos en Relaci\u00f3n con Clientes) y Director del M\u00e1ster CX de La Salle, entre otros cargos.<\/p>

Jos\u00e9 compagina su actividad como conferenciante en m\u00faltiples foros (como FITUR, Digital Marketing Transformation Forum o el Innovation Summit) con la docencia en las principales universidades y escuelas de negocio y su labor como evangelizador CX (Customer Experience) y EX (Employee Experience) en empresas.<\/p>

\u00a0<\/p>

Ver la sesi\u00f3n [+]<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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CEO IZO Espa\u00f1a \u00a0 Ver todos los ponentes [+] Jos\u00e9 Serrano Es CEO de Izo, The Experience Design Company, y un apasionado evangelizador de la metodolog\u00eda de Experiencia de Cliente y Empleado como estrategia diferenciadora. Es conferenciante, docente universitario y coautor del libro Experiencia de Empleado de DEC (Asociaci\u00f3n para el Desarrollo de la Experiencia […]<\/p>","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[85],"tags":[49,48],"class_list":["post-7292","post","type-post","status-publish","format-standard","hentry","category-ponentes","tag-experiencia-cliente","tag-experiencial"],"_links":{"self":[{"href":"https:\/\/grupoeventoplus.com\/en\/wp-json\/wp\/v2\/posts\/7292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grupoeventoplus.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/grupoeventoplus.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/grupoeventoplus.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/grupoeventoplus.com\/en\/wp-json\/wp\/v2\/comments?post=7292"}],"version-history":[{"count":0,"href":"https:\/\/grupoeventoplus.com\/en\/wp-json\/wp\/v2\/posts\/7292\/revisions"}],"wp:attachment":[{"href":"https:\/\/grupoeventoplus.com\/en\/wp-json\/wp\/v2\/media?parent=7292"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/grupoeventoplus.com\/en\/wp-json\/wp\/v2\/categories?post=7292"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/grupoeventoplus.com\/en\/wp-json\/wp\/v2\/tags?post=7292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}